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Professional Experience

Princeton University, Princeton, NJ · 1998-present
Computer Support Specialist (Department of Art & Archaeology)
Primary responsibilities include design and maintenance of web sites for the department using Dreamweaver, Roxen CMS, Fireworks, PHP, MySQL, Flash, Photoshop, and InDesign as well as installation, maintenance, and troubleshooting of hardware and software for 45+ users including support of current as well as older versions of MS Windows and MS Office including Outlook, and current and older versions of MAC OS and MAC versions of MS Office.
  • Designed and maintain several departmental web sites using Roxen, Dreamweaver, and primarily HTML and CSS
  • Used PHP and MySQL to create registration forms for departmental conferences and symposia
  • Learned InDesign to make brochures, flyers, programs and photo exhibitions
  • Integrated departmental Microsoft Access databases with the department website to provide data via the internet
  • Designed and maintain a Microsoft Access database of departmental computer assets
  • Provided support for several departmental Microsoft Access databases
  • Implemented a Helpful Hint newsletter to increase computer literacy by giving weekly tips to faculty and students
  • Implemented a standardization of email clients
  • Advised students and faculty on computer purchases
  • Organized Q&A Sessions throughout the summer to demonstrate common software applications
  • Implemented a change involving CSS in the Helpdesk website which improved the usability for the entire campus
  • Suggested and created a face book for a large group of computer support personnel who previously had trouble putting names to faces
The College of New Jersey, Ewing, NJ · August 2007-December 2007
Adjunct Faculty ∙ Technical Writing
Developed the Technical Writing course with no prior knowledge of the department or the course. Created a challenging syllabus for the students: http://www.julieangarone.com/imm340/syllabus.html
UNION CAMP CORPORATION, Lawrenceville, NJ · 1996-1998
PC/LAN Administrator
Primary responsibilities included installation, maintenance, and troubleshooting of hardware and software for 200+ users; administration of NT 4.0 Server, Netware 3.12, and Lotus Notes 4.51; maintenance and administration of Lucent Definity and Infinity phone systems; end user training and support of Office 95, Office 97, Windows 95, and specialized software packages; maintenance and scheduling of videoconference equipment.
  • Designed a Patent Billing database used to track legal expenditures across company divisions in Access using Visual Basic code and complex calculations
  • Created and implemented a new system to track employee Project Hours. The system was based on an Excel front-end linked with Visual Basic code to an Access back-end
  • Initiated an effort to increase computer literacy within the corporate R&D division. This included initiation and planning of a computer training facility
  • Developed and delivered training modules focusing on Lotus Notes, Office 97, Windows 95 and Internet Explorer
  • Documented every aspect of my responsibilities and created manuals for completing computer support tasks
  • Organized and completed rollout of each major upgrade of all company standard software packages
  • Served on the Emergency Squad and received training in Hazmat, CPR, and first aid

Education

Drexel University, Philadelphia, PA
MS in Instruction and Instructional Technology Certificate
GPA 4.0
May 2010
  • Completed all relevant Praxis exams with above average scores
  • Obtained NJ Certificate of Eligibility for Elementary Education, Middle School Science, and Computer Hardware Technician
MS Professional and Technical Communication
New Jersey Institute of Technology
August 2007
GPA 4.0
  • My input was instrumental in the addition of Information Architecture to the curriculum
  • Redesigned the MSPTC program website using audience analysis, reader response theory, governmental regulations for academic institutions, and usability testing
  • Final project focused on information architecture and usability
BA Natural Science and Math
Thomas Edison State College
April 2005
  • Alpha Sigma Lambda National Honor Society
AAS Computer Science
Grantham College of Engineering, Slidell, Louisiana
June 1999
AAS Chemical Engineering Technology
Broome Community College, Binghamton, NY
May 1994
  • Presidents List, Deans List

CERTIFICATES

  • Princeton University Management Development Certificate
  • Microsoft Certified Professional
  • Lotus Notes Certified Specialist (System Administration)
  • Microsoft Access Certified Expert
  • CompTIA A+ Hardware Certification
  • NJ Certificate(s) of Eligibility: Elementary Education, Middle School Science, Computer Hardware Technician
  • View my Certificates of Completion: cert_banner